Welcome to mat-uk.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.
If you do not agree with the practices described in this policy, please do not access or use the site.
1. Information We Collect
We collect information from you in two main ways:
a) Information you provide directly
- Name
- Email address
- Postal address
- Phone number
- Payment or billing information (when you make a purchase)
- Any other information you submit (e.g. via contact forms, support requests, surveys)
b) Automatic / technical information
- IP address
- Browser type and version
- Operating system
- Referring/exit pages
- Pages visited, time and date stamps
- Device identifiers
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill orders, including payment and shipment
- To respond to your inquiries, support requests, or feedback
- To send you confirmations, updates, and informational messages
- To send marketing or promotional communications (with your consent where required)
- To improve, maintain, and analyze our site and services
- To detect, prevent, or address fraud, security, and technical issues
- To comply with legal obligations
3. Legal Basis for Processing (if applicable)
Depending on jurisdiction, we rely on one or more of the following legal bases to process your personal data:
- Your consent (e.g. opting in to marketing emails)
- Performance of a contract (e.g. fulfilling your order)
- Compliance with a legal obligation
- Our legitimate interests, such as improving our services
4. Sharing & Disclosure of Information
We may share your information with:
- Service providers and vendors (e.g. payment processors, shipping companies)
- Our employees and agents who require access for their roles
- Legal or regulatory authorities if required by law
- Third parties with your explicit consent
We do not sell or rent your personal data to third parties for their marketing purposes without your permission.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Recognize your device and preferences
- Improve functionality and performance of the site
- Monitor and analyze usage patterns
- Serve targeted content or advertising (if applicable)
You can control or block cookies via your browser settings, but doing so may limit functionality of the site.
6. Data Retention
We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law. When no longer needed, data will be securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access the data we hold about you
- Right to correct or update inaccurate or incomplete data
- Right to erase your data (“right to be forgotten”) under certain conditions
- Right to restrict or object to processing
- Right to data portability (obtain your data in a structured, machine-readable format)
- Right to withdraw consent at any time
- Right to lodge a complaint with a data protection authority
To exercise these rights, please contact us (details in Section 9).
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, you can contact us at:
We will respond to your requests in accordance with applicable laws and within a reasonable timeframe.
